Shipping and Delivery Policy
2. Customers who do not choose to have the products delivered on the day of purchase may choose their preferred delivery time, which must be announced 24 hours in advance. The normal delivery time on the same day of purchase is between 16:00 and 18:00. However, if traffic conditions or other events cause a delay in delivery, the customer will be notified by the company's customer service department.
3. VWOWGIFTS LIMITEDis not responsible for non-delivery if delivery delays or failures are caused by the following:
- The recipient is unable to sign for the delivery at the specified delivery address and within the time frame for delivery.
- The delivery address is inaccurate or invalid.
- The recipient information is insufficient to complete delivery.
- The recipient's phone number is incorrect or invalid.
For perishable items, VWOWGIFTS LIMITED cannot guarantee their quality due to extended delivery times. If fresh items must be repackaged for re-delivery, an additional charge of 80% of the original order value plus shipping charges will apply.
Due to weather or traffic conditions, undelivered or non-deliverable products, including perishable goods, will be returned to the same address within 24 hours at no charge.
7. A minimum charge of $150 per order will be applied for redirecting an order.8. The schedule for delivery in Hong Kong is as follows:
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Normal Items - City Suburbs |
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Time of placing Order (Hong Kong time) |
Earliest delivery time (Hong Kong time) |
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Monday To Friday |
Before 1:00 pm |
After 5:00 pm same day |
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After 1:00 pm |
The following working day |
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Saturday |
Anytime |
After 2:00 pm next working day |
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Sunday |
Anytime |
After 2:00 pm next working day |
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Anytime |
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Pre-Order Items - City Suburbs |
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Time of placing Order (Hong Kong time) |
Earliest delivery time (Hong Kong time) |
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Monday To Thursday |
Before 4:00 pm |
After 9:00 am the day after next |
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After 4:00 pm |
After 12:00 pm the day after next working day |
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Friday |
Before 4:00pm |
After 12:00 pm the following working day |
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After 4:00 pm |
After 12:00 pm the second working day |
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Saturday & Sunday |
Anytime |
After 12:00 pm the second working day |
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Pre-Order Items - Outer Suburbs |
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Time of placing Order (Hong Kong time) |
Earliest delivery time (Hong Kong time) |
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Monday To Thursday |
Before 4:00 pm |
After 9:00 am the day after next |
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After 4:00 pm |
After 12:00 pm the day after next |
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Friday |
Before 4:00pm |
After 12:00 pm the following working day |
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After 4:00 pm |
After 12:00 pm the second working day |
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Saturday & Sunday |
Anytime |
After 12:00 pm the second working day |
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Seasonal Items - City Suburbs |
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Time of placing Order (Hong Kong time) |
Earliest delivery time (Hong Kong time) |
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Monday To Thursday |
Before 4:00 pm |
After 2:00 pm the following day |
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After 4:00 pm |
After 2:00 pm the day after next |
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Friday |
Before 4:00pm |
After 2:00 pm the following day |
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After 4:00 pm |
After 2:00 pm the following working day |
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Saturday |
Anytime |
After 2:00 pm the following working day |
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Sunday |
Before 1:00 pm |
After 2:00 pm the following working day |
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After 1:00 pm |
After 2:00 pm on the second working day |
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Seasonal Items - Outer Suburbs |
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Time of placing Order (Hong Kong time) |
Earliest delivery time (Hong Kong time) |
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Monday To Thursday |
Before 1:00 pm |
After 2:00 pm the following day |
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After 1:00 pm |
After 2:00 pm the day after next |
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Friday |
Before 1:00pm |
After 2:00 pm the following day |
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After 1:00 pm |
After 2:00 pm the second working day |
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Saturday & Sunday |
Anytime |
After 2:00 pm on the second working day |
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CITY SUBURBS |
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Hong Kong Island: Sai Ying Pun, Sai Wan Ho, Shau Kei Wan, Shek Tong Tsui, Sheung Wan, Siu Sai Wan, Tai Koo Sing, Wan Chai, South Bay, Tai Hang, Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay Central, Chai Wan, Chung, Hom Kok, Cyberport, Deep Water Bay, Fortress Hill, Happy Valley, Heng Fa Chuen, Kennedy Town, Mid-levels, North Point, Peak, Pok Fu Lam, Repulse Bay, Wong Chuk Hang, Quarry Bay, Shouson Hill |
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Kowloon: Choi Hung, Diamond Hill, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong,Austin, Cha Kwo Ling, Lai Chi Kok, Cheung Sha Wan, Ho Man Tin, Hung Hom, Jordan, Lam Tin, Lai King, Lok Fu, Ma Tau Wai, Mei Foo, Mong Kok, Nam Cheong, Ngau Chi Wan, Ngau Tau Kok, Olympic, Prince Edward, San Po Kong, Sau Mau Ping, Sham Shui Po, Shek Kip Mei, Tai Kok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, West Kowloon, Wong Tai Sin, Yau Ma Tei, Yau Tong, Yau Yat Tsuen, Po Lam, Tseung Kwun O |
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New Territories: Tuen Mun, Yuen Long, Tin Shui Wai, Heng On, City One, Kwai Chung, Kwai Fong, Kwai Hing, Tai Wai, Fanling, Fo Tan, Sha Tin, Ma On Shan, Tai Po, Tai Po Market, Tai Wo, Tai Wo Hau, Ting Kok, sing Yi, Tsuen Wan, Sham Tseng, Shek Mun, Ting Kau, Castle Peak,Tai Shui Hang, University |
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OUTER SUBURBS |
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Hong Kong Island:Stanley, Tai Tam Kowloon: Tiu Keng Leng New Territories: Airport Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha, Ma Wan, Sai Kung, |
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OUTER ISLANDS |
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Cheung Chau, Lamma Island, Shek O, Stone Cutter's Island ( Ngong Shuen Chau), Ping Chau, Sha Tau Kok, Lau Fau Shan, Tong Fuk, Pui O, Penny Bay Quarantine Camp, Lai Yue Mun Quarantine Camp |
9. VWOWGIFT LIMITED’s existing service area is limited to the Hong Kong territory only. However, we will soon expand our business to other regions and cities outside the Hong Kong region.