Shipping and Delivery Policy – VWOWGIFTS
禮籃 - 生果籃 - 維他命 - NMN | GIFTS HAMPERS
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Shipping and Delivery Policy

1. Information about the price of the products, shipping costs and total amount will be displayed before checkout.

2. Customers who do not choose to have the products delivered on the day of purchase may choose their preferred delivery time, which must be announced 24 hours in advance. The normal delivery time on the same day of purchase is between 16:00 and 18:00. However, if traffic conditions or other events cause a delay in delivery, the customer will be notified by the company's customer service department.

3. VWOWGIFTS LIMITEDis not responsible for non-delivery if delivery delays or failures are caused by the following:
    • The recipient is unable to sign for the delivery at the specified delivery address and within the time frame for delivery.
    • The delivery address is inaccurate or invalid.
    • The recipient information is insufficient to complete delivery.
    • The recipient's phone number is incorrect or invalid.

    4. If customers want gifts delivered within a specific time period or within a narrow window of time, please call Customer Service at (852) 3481 2772 at least 24 hours in advance. We may not be able to accommodate special requests due to limited delivery resources.
      5. Specifying Delivery Time - A minimum of 24 hours’ notice is required to specify a specific delivery time. Requests made within 24 hours of delivery will be honored to the best of our ability, but without guarantee. If an additional delivery fee is required, it will be borne by the customer. For delivery inquiries, please contact our Customer ServiceDepartment at (852) 3481 2772.
        6. If delivery is unsuccessful due to unavailability of the consignee or inaccurate delivery information, the customer will be responsible for all additional delivery charges.

          For perishable items, VWOWGIFTS LIMITED cannot guarantee their quality due to extended delivery times. If fresh items must be repackaged for re-delivery, an additional charge of 80% of the original order value plus shipping charges will apply.

          Due to weather or traffic conditions, undelivered or non-deliverable products, including perishable goods, will be returned to the same address within 24 hours at no charge.

          7. A minimum charge of $150 per order will be applied for redirecting an order.

          8. The schedule for delivery in Hong Kong is as follows:

            Normal Items - City Suburbs

             

            Time of placing Order (Hong Kong time)

            Earliest delivery time (Hong Kong time)

            Monday To Friday                          

            Before 1:00 pm

            After 5:00 pm same day

            After 1:00 pm

            The following working day

            Saturday

            Anytime

            After 2:00 pm next working day

            Sunday

            Anytime

            After 2:00 pm next working day

             

            Normal Items - Outer Suburbs / Outer Islands

             

            Time of placing Order (Hong Kong time)

            Earliest delivery time (Hong Kong time)

             

            After 4:00 pm

            After 2:00 pm the day after next working day

            Friday

            Before 4:00 pm

            After 2:00 pm the following working day

             

            After 4:00 pm

            After 2:00 am the second working day

            Saturday & Sunday

            Anytime

            After 9:00 am the second working day

              

            Pre-Order Items - City Suburbs

             

            Time of placing Order (Hong Kong time)

            Earliest delivery time (Hong Kong time)

            Monday To Thursday                         

            Before 4:00 pm

            After 9:00 am the day after next

            After 4:00 pm

            After 12:00 pm the day after next working day

            Friday

            Before 4:00pm

            After 12:00 pm the following working day

             

            After 4:00 pm

            After 12:00 pm the second working day

            Saturday & Sunday

            Anytime

            After 12:00 pm the second working day

             

            Pre-Order Items - Outer Suburbs

             

            Time of placing Order (Hong Kong time)

            Earliest delivery time (Hong Kong time)

            Monday To Thursday                         

            Before 4:00 pm

            After 9:00 am the day after next

            After 4:00 pm

            After 12:00 pm the day after next

            Friday

            Before 4:00pm

            After 12:00 pm the following working day

             

            After 4:00 pm

            After 12:00 pm the second working day

            Saturday & Sunday

            Anytime

            After 12:00 pm the second working day

             

            Seasonal Items - City Suburbs

             

            Time of placing Order (Hong Kong time)

            Earliest delivery time (Hong Kong time)

            Monday To Thursday                      

            Before 4:00 pm

            After 2:00 pm the following day

            After 4:00 pm

            After 2:00 pm the day after next

            Friday

            Before 4:00pm

            After 2:00 pm the following day

             

            After 4:00 pm

            After 2:00 pm the following working day

            Saturday

            Anytime

            After 2:00 pm the following working day

            Sunday

            Before 1:00 pm

            After 2:00 pm the following working day

             

            After 1:00 pm

            After 2:00 pm on the second working day

             

            Seasonal Items - Outer Suburbs

             

            Time of placing Order (Hong Kong time)

            Earliest delivery time (Hong Kong time) 

            Monday To Thursday                      

            Before 1:00 pm

            After 2:00 pm the following day

            After 1:00 pm

            After 2:00 pm the day after next

            Friday

            Before 1:00pm

            After 2:00 pm the following day

             

            After 1:00 pm

            After 2:00 pm the second working day

            Saturday & Sunday

            Anytime

            After 2:00 pm on the second working day

             

            CITY SUBURBS

            Hong Kong Island: Sai Ying Pun, Sai Wan Ho, Shau Kei Wan, Shek Tong Tsui, Sheung Wan, Siu Sai Wan, Tai Koo Sing, Wan Chai, South Bay, Tai Hang, Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay Central, Chai Wan, Chung, Hom Kok, Cyberport, Deep Water Bay, Fortress Hill, Happy Valley, Heng Fa Chuen, Kennedy Town, Mid-levels, North Point, Peak, Pok Fu Lam, Repulse Bay, Wong Chuk Hang, Quarry Bay, Shouson Hill

            Kowloon:  Choi Hung, Diamond Hill, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong,Austin, Cha Kwo Ling, Lai Chi Kok, Cheung Sha Wan, Ho Man Tin, Hung Hom, Jordan,  Lam Tin, Lai King, Lok Fu, Ma Tau Wai, Mei Foo, Mong Kok, Nam Cheong, Ngau Chi Wan, Ngau Tau Kok, Olympic, Prince Edward, San Po Kong, Sau Mau Ping, Sham Shui Po, Shek Kip Mei, Tai Kok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, West Kowloon, Wong Tai Sin, Yau Ma Tei, Yau Tong, Yau Yat Tsuen,  Po Lam, Tseung Kwun O

            New Territories:  Tuen Mun, Yuen Long, Tin Shui Wai, Heng On, City One, Kwai Chung, Kwai Fong, Kwai Hing, Tai Wai, Fanling, Fo Tan, Sha Tin, Ma On Shan, Tai Po, Tai Po Market, Tai Wo, Tai Wo Hau, Ting Kok, sing Yi, Tsuen Wan, Sham Tseng, Shek Mun, Ting Kau, Castle Peak,Tai Shui Hang, University

            OUTER SUBURBS

            Hong Kong Island:Stanley, Tai Tam

            Kowloon:  Tiu Keng Leng

            New Territories: Airport Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha, Ma Wan, Sai Kung,

            OUTER ISLANDS

            Cheung Chau, Lamma Island, Shek O, Stone Cutter's  Island ( Ngong Shuen Chau), Ping Chau, Sha Tau Kok, Lau Fau Shan, Tong Fuk, Pui O, Penny Bay Quarantine Camp, Lai Yue Mun Quarantine Camp

             

             

            9. VWOWGIFT LIMITED’s existing service area is limited to the Hong Kong territory only. However, we will soon expand our business to other regions and cities outside the Hong Kong region.

             

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